• Sage CRM

    Whats New in
    Sage CRM v2020 (R1)

Explore the Latest Features of Sage CRM v2020
This release is focussed improving the features of the integration with Mailchimp and ensuring a user has complete freedom to work with the browser of their choice.

Over 30 issues that have been identified by customers have been addressed in this release. You can find out about all the resolved customer issues by checking the Release Notes that are available at http://help.sagecrm.com

Sage CRM 2019 R1

  • The ability to enforce unique email address use for contacts
  • Detection of duplicated email addresses and improved Mailchimp error handling
  • Refactoring to remove ActiveX dependency
  • Improved support for Nested Mail Merge
  • Refreshed eLearning
  • Updated User Assistance
  • Supporting content on Sage City and YouTube

Sage CRM Duplicate Email
Sage CRM Group List
ActiveX Document Drop

Duplicate Email Checking
To ensure that a Person, Company or Lead record being added to the system has a unique email address, system administrators can now use a new Detect duplicate emails option.

New Mailchimp Notification
The next change that Sage CRM 2020 R1 has introduced is a notification that provides information about invalid and duplicated email addresses in a group sent to Mailchimp. This also makes it easier to troubleshoot issues.

Users can click the number of invalid or duplicate emails in the notification to open the corresponding error group and correct the invalid email addresses or amend the duplicate email addresses to make them unique.

Document Drop
This dependency on ActiveX had limited customers to using Internet Explorer if they wanted to use certain features such as installing the Outlook plugin or using the 'Document Drop' control. These controls (plugins) were embedded in the web pages generated by Sage CRM. The control for the document drop feature was downloaded and installed from the Sage CRM web server and was subsequently loaded in-process and rendered in Internet Explorer each time a user visited the library/documents page in Sage CRM.

We are very pleased that in Sage CRM 2020 R1 Sage have removed this dependency on ActiveX.
Be sure to check the Release Notes issued with this release which are available at http://help.sagecrm.com

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