Self Service Customer, Supplier & Partner Portals

A self-service portal is a web portal designed for a specific group of users (customers, partners, suppliers) to help them find information and perform routine tasks such as account and order status, logging a support ticket or submitting a returns request. It’s accessible 24/7 from anywhere and has various functions depending on the purpose of a self-service portal. A customer self-service portal can benefit businesses by:

Reducing costs
By reducing the need for customer support, self-service portals can lower labour and service costs.

Improving customer experience
Customers can find information and get help quickly, which can lead to increased satisfaction and loyalty.

Enhancing productivity
Customer service agents can focus on more complex issues instead of answering repetitive questions.

Personalizing the customer experience
By using data to understand customer needs, businesses can create more tailored content and recommendations.

Encouraging customer loyalty
By retaining customers, businesses can build a good reputation and earn a steady income.

Other benefits of a customer self-service portal include:
* Time savings for customers, employees, and contractors
* More sales opportunities
* Scalability and international growth
* Effective knowledge sharing
* Improved transparency and control
* Access to a knowledge base, including forums, FAQs, and tutorials

Digiteum notes that companies that offer self-service portals can reduce service costs and increase customer satisfaction.

Spire have been building customer self service portals for over 15 years and successfully integrated these with business applications such as Microsoft Dynamics 365 CRM, Sage CRM, Sage 50, Sage Intacct, Xero and recently, enterprise cloud ERP software IFS.