Realtime Business Wallboards
Your business decisions are only as good as the data behind them.
Without clear visibility of your key metrics, you’re missing opportunities and letting problems grow. Spire’s bespoke management wallboards transform your business data into actionable insights that are displayed where your team needs them most.
Our customised dashboards pull real-time information from your existing systems, whether that’s sales figures from Shopify, customer data from Capsule, or financial metrics from Sage. We’ll help you identify your most important KPIs and create displays that drive better decisions and faster responses to business challenges.
Seamless and Secure 3CX Integration with Spire API
How does our Software work?
Our integration communicates with your 3CX telephones systems server, executes commands and the securely sends the information to our Spire API Cluster.
We modify the raw data from the 3CX telephone system server and make it legible so that it removes the complex and unnecessary work from your 3CX server.
You have the facility 24/7 to login generate reports, view, and analyse your data. You can also view and check your Live Wallboards and can even generate reports directly from the web app.
Creating effective management displays demands more than just technical skills. Our team brings deep business intelligence expertise, helping you identify which metrics really matter to your success.
We’ve developed wallboard solutions for businesses across every sector, learning which approaches drive the best results. Unlike generic dashboard providers, we take time to understand your specific needs and create displays that work for your team. From initial metric selection through to implementation and refinement, we’ll ensure your wallboards become an invaluable tool for driving business performance.
What else can the Spire 3CX API do?
Our API is used in full integration with such systems as Microsoft Dynamics 365 CRM, Sage CRM, Capsule CRM and others. We also offer extended call reporting through our online web interface which includes, cradle to grave, transcription and sentiment analysis.
What is cradle to grave?
A "cradle to grave" call report is a detailed analysis of a phone call, tracking every event and interaction from the moment a call is initiated ("cradle") until it is completely finished ("grave"), including transfers, holds, agent interactions, and any other significant occurrences throughout the call lifecycle, allowing for comprehensive insight into the entire customer journey on a single call.
What is sentiment analysis?
Sentiment analysis is a method used to understand human speech or text and determine whether it's positive, neutral or negative. We do this through advanced AI technologies, natural processing language (NLP) and machine learning (ML).
What does the Spire 3CX API look like?
All API calls are returned in JSON format. JSON is a popular data format because it's easy to read, write, and use across many platforms and systems. It's a good choice for exchanging data on the web, and it's used in many applications. Below is an example of our KPI endpoint
{
"totalIncomingCalls": 111,
"totalIncomingCallsAnswered": 81,
"totalIncomingCallsAnsweredByVoicemail": 0,
"totalIncomingCallsUnanswered": 30,
"totalIncomingCallsTransferredInternally": 9,
"totalOutgoingCalls": 141,
"totalOutgoingCallsAnswered": 137,
"totalOutgoingCallsUnanswered": 4,
"totalOutgoingCallsTransferredInternally": 0,
"totalAbandonedCalls": 2,
"totalInternalCalls": 47,
"totalIncomingTalkingDuration": "02:11:30",
"avgIncomingCallDuration": "00:01:49",
"totalOutgoingTalkingDuration": "04:35:49",
"totalOutgoingRingingDuration": "00:00:10",
"avgOutgoingCallDuration": "00:02:00",
"avgHoldTime": "00:00:03",
"firstCall": "2025-02-17T08:42:36",
"lastCall": "2025-02-21T17:50:26",
"maxWaitTime": "00:00:12",
"firstCallResolution": 72
}
Get in Touch
11-13 Elgar Business Centre, Moseley Rd, Hallow, Worcester, WR2 6NJ, United Kingdom
0330 205 0250
info@spirebms.co.uk
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